Shipping and Refund
We can ship products in the United States or Internationally using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your destination.
Our products are made-to-order and will typically ship out in 3-4 business days. Handling and processing for any orders placed on/near weekend and/or public holidays may be postponed and will be continued the following business day.
All items will be shipped from United States, Singapore and China (depending on choice of delivery method, location, and/or item availability) by USPS and Singapore Post (for destination outside the US only).
Make sure you enter your shipping address correctly as once it has been received and the product is dispatched, we cannot alter the address and you will be charged the standard applicable postage rate for reshipment.
We recommend customers to fill out phone numbers on shipping address. Phone numbers will be used for delivery purposes only. We promise we will never share, sell, lease, trade, or using phone numbers for marketing purposes.
Average delivery time
|Country||Standard Shipping||Expedited Shipping|
|United States||8-14 days||3-5 days|
|Canada||10-14 days||3-5 days|
|Australia||8-14 days||5-7 days|
|France||8-14 days||5-7 days|
|Germany||8-14 days||5-7 days|
|Italy||8-14 days||5-7 days|
|Japan||8-10 days||5-7 days|
|Netherlands||8-14 days||5-7 days|
|New Zealand||8-14 days||5-7 days|
|South Africa||8-14 days||5-7 days|
|Sweden||8-14 days||5-7 days|
|Switzerland||8-14 days||5-7 days|
|UAE||8-10 days||5-7 days|
|United Kingdom||8-14 days||5-7 days|
|Asia||8-10 days||5-7 days|
|Rest of the world||7-21 days||5-14 days|
- In business days; excluding weekends and holidays.
- Shipped from China using USPS Commercial ePacket® (US destinations only) and Singapore Post Registered Article (rest of the world).
- Worldwide shipment from United States by USPS.
Please also note that delivery times are estimate and may not be the actual delivery standard experienced. It may also require extra transit time because of unforeseen delays.
Estimated delivery time applies only to the major cities or office of mail exchange. Please allow more time for destinations beyond that. Packages may subjected to customs inspection and clearance. Time for delivery shall not be of the essence unless previously agreed by us in writing.
Collections and deliveries are not made on bank holidays and/or weekends. Please allow additional time if ordering on or near public holidays or during sale periods.
Our shipping charges are determined by the quantity and/or weight of your order and shipping method selected, including sales tax (if applicable). Our charge for shipment may not represent the actual cost paid by us to our courier.
Please be aware that our shippers may charge a customs handling fee, and that your country's customs office will probably charge separate import fees and taxes. These may come as a bill arriving a week or more after you receive your package. For all shipping methods there may also be fees charged by other organizations working with your country's post office. You are responsible for paying these fees.
Contact our team if you have any inquiry about product shipment: firstname.lastname@example.org
Replacement & Refund
At Frostedcase we are committed to quality products and gaining your highest satisfaction.
We welcome feedback, both positive and negative as this will help us provide a better service and product in the future. If we are not aware of a problem we cannot rectify it.
If you are dissatisfied with your order, you can request for a prompt replacement or refund within 2 business days of receipt of package. Refund will be credited in the full amount of item prices, excluding shipping charges, and in the same form as the original payment type. Item replacement will be arranged at no cost.
To be eligible for a replacement or refund, your item must be unused and in the same condition that you received it. This only applies to incorrect and/or faulty item(s) upon receipt. We do not keep inventory therefore we cannot accept returns. Plausible reason must be given—we do not exchange products due to a change of mind, and any exchange requests of item type or model that was mistakenly chosen by purchaser will be not accepted.
To file your claim, send us an email at email@example.com. Please provide some helpful information, at least a clear photograph of the item showing the defect(s) and the receipt or proof of purchase. Once the claim is received and inspected, we will send you an email notification of the approval or rejection of the claim.
We cannot guarantee reshipment for lost item due to incorrect address provided by purchaser. We strongly encourage you to carefully check your order details and shipping address on your cart before making any payment.
By using our service you agree that you are fully aware of and committed to all actions and transactions you carry out through our site. Therefore, any cancellation request of order and transaction that have been processed and/or fulfilled will be rejected.